Protection of consumers
Nowadays protection of the consumers at purchase of goods and rendering of services has paramount significance in all spheres of market economy.
But always to be on the alert, a common consumer is necessary to have at least general idea about the rights and how to protect them.
The rights of consumers, being the constituent of human and citizen rights and, according to the Constitution of the Russian Federation, admit and guaranteed by the state. So that to prove and confirm the rights the consumer, basically, is not obliged - his rights are established by the legislator. The consumer should express only intention to take advantage of that or other right, and in case of infringement of consumer rights, to take advantage of the protection offered by the legislator according to the legislation.
Consumer is a citizen, which have an intention to order or acquire, or ordering, purchasing or using goods (works, services) only for the personal, family, house and other needs, which are not connected with realisation of entrepreneurial business.
The citizen purchasing from the organisation or from individual entrepreneur goods, in a consequence appeared to be counterfeit, for the personal, family, house and other needs which are not connected witht realisation of entrepreneurial business, is a consumer and on these legal relations the Law on protection of the consumers comes into effect.
Certainly, not many consumers address to court as all know, it is unpleasant procedure and too much time can be spent searching the truth.
Our experts will help you to understand similar current situations, to settle the dispute before court, to prepare the statement of claim in court and to carry out representation at trials on questions:
- Goods remedial action (works, services);
- Refund of the sums paid by consumer; Goods replacements;
- The repairing of loss, connected with defects of the goods (works, services);